Choose the lucky draw you want to join Browse the latest events and tap “Buy Ticket”. Answer a question correctly Each ticket requires you to select the correct answer to qualify. Add tickets to cart After selecting your tickets, add them to your shopping cart. Click the “Pay Now” button Proceed to payment once your cart is confirmed. Enter your shipping address On the payment page, enter your full delivery address for prize shipping. Complete payment and receive confirmation email You’ll get an order confirmation email after successful payment. Draw number assignment On draw day, your ticket number will be automatically assigned by the system. Live draw & winner announcement Winners will be drawn by Google’s Random Number Generator 🔢 live during the scheduled event.

If a competition does not sell out, the draw will still proceed as scheduled unless a major unforeseen event occurs. Here’s how we handle it: 1️⃣ Proceeding with the Draw – The event will continue as planned, and all assigned ticket numbers will remain valid for the live draw. 2️⃣ Random Number Selection – If the winning number generated belongs to an unsold ticket, we will re-run the draw until a valid ticket number is selected. 3️⃣ Guaranteed Winners – No matter the total number of tickets sold, a winner will always be drawn unless an unexpected major event forces a postponement. 🔔 Important Notice: In case of a major unforeseen event (such as system failure, technical issues, or regulatory reasons), we reserve the right to adjust the draw timing and will communicate updates to all participants promptly. Follow our social media pages for real-time updates and announcements regarding any changes. 📢 Regardless of ticket sales, the draw will go on! Make sure to join the live event and see the results in real time! 🎥🎉

如果您不再希望收到来自 THE HOPES 的某些电子邮件或所有通信，您可以按照以下步骤轻松管理您的偏好： 1️⃣ 取消订阅电子邮件 打开来自 THE HOPES 的任何电子邮件。 向下滚动到电子邮件底部。 单击“取消订阅”链接。 按照说明调整您的电子邮件偏好或取消订阅所有通信。 2️⃣ 管理通信偏好 登录您的 THE HOPES 帐户。 转到“帐户设置”或“电子邮件偏好”。 选择您想要接收的电子邮件类型或取消订阅所有电子邮件。 保存您的更改。 3️⃣ 联系客服 如果您需要进一步的帮助，可以联系我们的支持团队： 📧 电子邮件：[info@thehopes-online.com] 💡 注意： 订单和交易相关的电子邮件（例如门票确认和获奖者通知）是必不可少的，不能选择退出。 如果您取消订阅，您可能会错过独家优惠、活动更新和促销活动。 🔔 还想保持更新？在 Facebook 上关注我们，了解最新消息和公告！🎟️🔥

if you no longer wish to receive certain emails or all communications from THE HOPES, you can easily manage your preferences by following these steps: 1️⃣ Unsubscribe from Emails Open any email from THE HOPES. Scroll down to the bottom of the email. Click the “Unsubscribe” link. Follow the instructions to adjust your email preferences or unsubscribe from all communications. 2️⃣ Manage Communication Preferences Log in to your THE HOPES account. Go to “Account Settings” or “Email Preferences”. Select the types of emails you want to receive or unsubscribe from all. Save your changes. 3️⃣ Contact Customer Support If you need further assistance, you can contact our support team at: 📧 Email: [info@thehopes-online.com] 💡 Note: Order and transaction-related emails (such as ticket confirmations and winner notifications) are essential and cannot be opted out of. If you unsubscribe, you may miss out on exclusive offers, event updates, and promotions. 🔔 Still want to stay updated? Follow us on Facebook for the latest news and announcements! 🎟️🔥

There are several common reasons why your order may have been cancelled: 1️⃣ Unsuccessful payment: If the payment wasn't completed or failed during checkout, the system will automatically cancel the order. 2️⃣ Payment time expired: For certain promotions or limited-time events, orders must be paid within a specific timeframe. If not, the order will be cancelled automatically. 3️⃣ Out of stock: During peak times or limited releases, if the item sells out before payment is completed, your order may be cancelled. 📩 Not sure why your order was cancelled? Feel free to contact our customer support team—we’re happy to help!

在您使用 App 填写收货或账单地址时，系统会自动为您保存地址信息，以便下次快速使用，无需重复输入： 在结账页面或账户资料中，您可以手动输入： 收货地址 一旦填写完成并提交，系统将自动将该地址储存到您的账户中，下次结账时可以直接选择，省时又方便。 如果您修改了地址，系统也会自动更新保存为最新资料。

To ensure fairness and transparency, your draw number will be assigned LIVE during the event broadcast. Here’s how it works: 1️⃣ Purchase Your Events Ticket (🎟️) – Your participation is confirmed based on your ticket purchase. 2️⃣ Live Number Assignment – Ticket numbers will be randomly assigned to all participants during the live draw for maximum fairness. 3️⃣ Official Draw Using Google’s Random Number Generator – Once all numbers are assigned, we will use Google’s platform to generate the winning number in real-time. 4️⃣ Winner Announcement – Stay tuned as we announce the lucky winners live! 📢 Why do we assign numbers live? ✔️ Ensures total fairness—no pre-assigned numbers. ✔️ Prevents any bias or manipulation. ✔️ Allows full transparency as numbers are publicly distributed during the broadcast. 🔔 Join the Live Draw and watch as we distribute numbers and select the winners in real time! Don’t miss out—turn on notifications and be ready for your chance to win! 🎉🎥

Our app supports multiple languages. You can easily switch the interface language at any time in the settings. ✅ Follow these steps to change the language: On the home screen, tap the “My Account” button in the top left corner. Tap the settings icon (gear symbol) in the top right corner. In the settings menu, select “App Language.” Choose your preferred language from the list, such as: English 中文 (Chinese) Français Español ...and other supported languages. Tap “Save”, then restart the app to apply the new language.

如果比赛门票未售罄，除非发生重大意外事件，否则抽奖仍将按计划进行。以下是我们处理的方式： 1️⃣ 继续抽奖 - 活动将按计划继续进行，所有分配的票号在现场抽奖中仍然有效。 2️⃣ 随机数选择 - 如果生成的中奖号码属于未售出的门票，我们将重新进行抽奖，直到选出有效的票号。 3️⃣ 保证获胜者 - 无论售出的门票总数有多少，除非发生重大意外事件迫使比赛推迟，否则总会抽出获胜者。 🔔 重要通知： 如果发生重大意外事件（例如系统故障、技术问题或监管原因），我们保留调整抽奖时间的权利，并将及时向所有参与者通报最新情况。 关注我们的社交媒体页面，获取有关任何更改的实时更新和公告。 📢 无论门票销售情况如何，抽奖都将继续进行！请务必参加现场活动并实时查看结果！🎥🎉

所有获胜者都是在现场抽奖活动中通过公平透明的流程选出的。具体流程如下： 1️⃣ 在现场抽奖期间，每张有效彩票都会被分配一个唯一的号码。 2️⃣ 我们使用 Google 的随机数生成器 🔢 随机选择中奖号码。 3️⃣ 如果所选号码与有效（已售出）彩票相匹配，🎉 我们就有获胜者了！ 4️⃣ 如果该号码未售出，则会生成一个新号码，直到找到获胜者。 📺 整个过程在 Facebook 上直播，因此每个人都可以实时观看。 ✨ 完全公开。真正公平。没有任何隐藏。

比赛报名页面上会清楚地标明📅每次比赛抽奖的日期和时间。 ✅ 无论售出多少张门票， ⏰ 抽奖都保证在预定时间进行——不会延迟，不会延期！ 🔍 请务必查看活动详情，以免错过精彩时刻！ 📡 所有抽奖均会直播，因此您可以实时观看结果！

The 📅 date and time of each competition draw are clearly stated on the competition’s entry page. ✅ No matter how many tickets are sold, ⏰ the draw is guaranteed to happen at the scheduled time — no delays, no extensions! 🔍 Be sure to check the event details so you don’t miss the excitement! 📡 All draws are streamed LIVE, so you can watch the results unfold in real-time!

On the home screen of the app, tap the “Get Started” button to begin. You’ll be asked to enter your email address: If your email is already registered, the system will recognize it and take you directly to the password screen. If your email is not registered yet, the system will automatically create an account for you. Enter your password: If you're registering for the first time, you’ll be asked to create a new password. Then tap “Continue” or “Sign In”. Once you're signed in, you can: View your orders and ticket info 📦 Save and favorite products 💖 Receive special deals and enter exclusive giveaways 🎁 🔐 Tips: Make sure you use a valid email address so you can receive confirmations and reset your password if needed. Your password should be at least 8 characters, with a mix of letters and numbers for better security.

订单可能被取消有以下几种常见原因： 1️⃣ 付款未成功：如果在结账时支付未完成或失败，系统将自动取消订单。 2️⃣ 未在规定时间内完成付款：某些活动订单需要在限定时间内支付，逾时系统会自动取消。 3️⃣ 库存不足：在高峰时段或限量活动中，若库存售罄，未完成付款的订单将被取消。 📩 若您不确定取消原因，欢迎通过客服邮箱联系我们，我们将尽快协助您处理。

Absolutely NOT! THE HOPES is a legitimate platform committed to providing a fair, transparent, and secureshopping and event experience for all users. Here’s why you can trust us: ✔️ Transparent Live Draws – Our raffles and competitions are conducted live on Facebook and YouTube, ensuring complete fairness and real-time verification. ✔️ Google’s Random Number Generator – We use a trusted third-party system to randomly select winners, guaranteeing no bias in the selection process. ✔️ No Hidden Fees or Scams – Everything is clearly stated in our terms and conditions. Tickets, competitions, and purchases follow strict policies that protect our customers. ✔️ Customer Support & Public Interaction – We actively engage with our customers before, during, and after events, answering queries and responding to concerns live. 📢 Beware of Fake Scams Using Our Name Always ensure you are using our official website and verified social media pages for ticket purchases and event updates. 💡 Want to see how it works? Join our next live event and experience the transparency firsthand! 🎥🎟️✨

When you enter your shipping or billing address in the app, the system will automatically save your information for future use — no need to re-enter it next time. ✅ Here's how it works: On the checkout page or in your profile settings, enter your: Shipping Address Billing Address Once you complete and submit the form, your address will be automatically saved to your account. If you update your address later, the system will replace it with the latest one for future checkouts.

打开 App 后，在首页点击「Get Started」按钮开始使用。 系统会提示你输入电子邮箱地址： 如果你的邮箱已经注册过，系统会自动识别，并跳转到输入密码页面。 如果是第一次使用该邮箱，系统会自动为你创建账户，你只需要继续设置密码即可。 输入你的密码： 首次注册的用户请创建一个安全密码。 然后点击「继续」或「登录」即可。 登录成功后，你将可以： 查看订单与活动信息 📦 收藏喜欢的产品 💖 获取专属优惠和抽奖机会 🎁 🔐 小贴士： 请确保你输入的是一个有效邮箱地址，方便接收确认邮件或重设密码。 密码建议设置为至少8位字符，并包含字母和数字，提升账号安全性。

选择您想参与的抽奖活动 浏览当前活动，点击「购买 Ticket」开始。 回答问题并选择正确答案 每张票需选择正确答案，方可获得抽奖资格。 加入购物清单 选择票数后，将票加入购物车。 点击付款按钮 确认商品后，点击「付款」继续下一步。 填写收货地址 在付款页面中，系统会要求您填写收货地址，以便中奖后寄送奖品。 完成付款并收到确认电邮 成功支付后，您将收到一封订单确认电邮。 抽奖编号分配 抽奖当天，平台将由电脑系统自动分配您的抽奖编号。 直播抽奖并公布得奖者 抽奖将在预定直播时间透过Google 的随机数生成器 🔢 抽签系统进行，并现场公布中奖结果。

you are receiving communications from THE HOPES because: ✔️ You have registered an account – When you signed up, you agreed to receive important updates and notifications related to our platform, promotions, and events. ✔️ You purchased an Events Ticket (🎟️) – If you have participated in any of our competitions, raffles, or live draws, we send updates about your ticket status, event reminders, and winner announcements. ✔️ You subscribed to our newsletter or promotions – You may have opted in to receive exclusive offers, upcoming event details, and special discounts. ✔️ Important service-related updates – We may send notifications regarding changes to our terms, upcoming draws, or security updates to ensure you stay informed. 🔔 Want to manage your preferences? You can adjust your communication settings anytime by following the unsubscribe link in our emails or by contacting our customer support team. 📩 Have more questions? Reach out to us at [info@thehopes-online.com] and we’ll be happy to assist! 💬✨

为了确保公平和透明，您的抽奖号码将在活动直播期间现场分配。具体操作如下： 1️⃣ 购买活动门票 (🎟️) – 根据您购买的门票确认您的参与。 2️⃣ 现场号码分配 – 为确保最大公平性，将在现场抽奖期间随机为所有参与者分配门票号码。 3️⃣ 使用 Google 的随机数生成器进行官方抽奖 – 分配所有号码后，我们将使用 Google 的平台实时生成中奖号码。 4️⃣ 获奖者公告 – 敬请关注，我们将现场宣布幸运获奖者！ 📢 我们为什么要现场分配号码？ ✔️ 确保完全公平——没有预先分配的号码。 ✔️ 防止任何偏见或操纵。 ✔️ 允许完全透明，因为数字在广播期间是公开分发的。 🔔 加入现场抽奖，观看我们实时分发号码并选出获奖者！不要错过——打开通知，为获胜做好准备！🎉🎥

All winners are selected through a fair and transparent process during a LIVE draw event. Here's how it works: 1️⃣ Each valid ticket is assigned a unique number during the live draw. 2️⃣ We use Google’s Random Number Generator 🔢 to randomly select the winning number. 3️⃣ If the selected number matches a valid (sold) ticket, 🎉 we have a winner! 4️⃣ If the number is unsold, a new number is generated until a winner is found. 📺 The entire process is broadcast live on Facebook, so everyone can watch it happen in real time. ✨ Completely open. Truly fair. Nothing hidden.

绝对不是！THE HOPES 是一个合法平台，致力于为所有用户提供公平、透明、安全的购物和活动体验。 以下是您可以信任我们的原因： ✔️ 透明的现场抽奖 - 我们的抽奖和比赛在 Facebook 和 YouTube 上现场进行，确保完全公平和实时验证。 ✔️ Google 的随机数生成器 - 我们使用值得信赖的第三方系统随机选择获胜者，保证选择过程中没有偏见。 ✔️ 无隐藏费用或诈骗 - 所有内容都在我们的条款和条件中明确说明。门票、比赛和购买遵循严格的政策来保护我们的客户。 ✔️ 客户支持和公众互动 - 我们在活动前、活动中和活动后积极与客户互动，现场回答疑问和回应顾虑。 📢 谨防假冒我们的名义诈骗 请务必确保您使用我们的官方网站和经过验证的社交媒体页面购买门票和了解活动最新情况。 💡 想看看它是如何运作的吗？加入我们的下一次现场活动，亲身体验透明度！🎥🎟️✨

我们的 App 支持多语言界面，您可以根据自己的喜好手动切换界面语言。以下是详细步骤： ✅ 更改语言步骤如下： 打开 App 后，点击左上角的 「我的账户」。 在页面右上角点击 「设置」图标（齿轮形状）。 进入设置后，找到并点击 「App Language」（应用语言）。 在语言列表中，点击选择您想使用的语言，如： 中文 English Français Español 等多个支持的国家和地区语言。 点击「保存」，然后重新启动 App，即可看到界面已切换为您选择的语言。

Participating in THE HOPES competitions is easy, fair, and fun! Here’s a step-by-step guide to how it all works: 1️⃣ Purchase an Events Ticket (🎟️) Buy your Events Ticket from our official website to secure your spot in the competition. 🎫 Each ticket equals one entry. Some competitions allow multiple entries for higher chances of winning. 2️⃣ Answer the Qualifying Question After purchasing your ticket, you must submit the correct answer to a competition question. ✅ Only participants who answer correctly will be entered into the final draw. 3️⃣ Ticket Number Assignment Your ticket number is assigned LIVE during the official draw event. 🎯 The total number of tickets is based on all confirmed purchases before the draw begins. 4️⃣ Live Draw 🎥 All competitions are streamed LIVE on Facebook for full transparency. 🔢 We use Google’s Random Number Generator to select the winning ticket in real time. 🔄 If an unsold number is drawn, we generate a new one until a valid winner is selected. 5️⃣ Instant Win Prizes (If Applicable) 🎁 Some competitions offer instant win prizes! 🎉 If your ticket number matches a pre-selected “instant win” number, you win on the spot! 🏆 Grand prizes are awarded during the live draw. 6️⃣ Winner Announcement & Prize Delivery 🏆 Winners are announced LIVE and contacted directly by our team. 📦 Prizes will be shipped to your registered address or made available for pickup, depending on the event rules. 🔔 Why Join THE HOPES Competitions? ✅ 100% Fair & Transparent – Every draw is broadcast live for full public visibility 🎁 Amazing Prizes – From gadgets to luxury goods, carefully curated just for you ⚡ More Ways to Win – Instant wins + grand prizes in every competition 💡 Ready to play? Get your Events Ticket today and take your shot at winning big! 🎟️

To make your checkout experience faster and smoother, the app automatically saves your payment information after your first successful transaction. ✅ Here's how it works: When you complete your first payment in the app using a valid card or payment method: The system will securely save your payment details to your account. This includes card type (e.g., Visa/Mastercard), last 4 digits, and expiry date. The next time you make a purchase: Your saved payment method will be automatically selected. You just need to confirm the purchase — no need to re-enter your details. You can update or delete your payment method at any time from your profile

参与 THE HOPES 的竞赛既简单又公平！以下是详细步骤： 1️⃣ 购买活动门票 (Events Ticket 🎟️) 步骤：​从我们的官方网站购买活动门票，以获得参与竞赛的资格。​ 注意：​每张门票对应一次参赛机会。部分竞赛允许购买多张门票，以增加获胜机会。​ 2️⃣ 回答指定问题 步骤：​在购买门票后，您需要回答与竞赛相关的问题。​ 要求：​只有回答正确的参与者才有资格进入最终抽奖环节。​ THE HOPEs 3️⃣ 门票号码分配 流程：​为确保公平，您的竞赛门票号码将在官方直播抽奖活动中即时分配。​ THE HOPEs 分配方式：​门票数量根据抽奖开始前的总购买数量确定。​ 4️⃣ 直播抽奖 🎥 透明度：​所有竞赛均在 Facebook 上进行直播，确保完全透明。​ 抽奖工具：​我们使用 Google 随机数生成器，即时选出获胜的门票号码。​ 重复抽取：​如果抽中的号码未售出，我们将重新生成号码，直到产生有效的获胜者。​ THE HOPEs 5️⃣ 即时获奖奖品（如适用）🎁 额外机会：​部分竞赛提供即时获奖的奖品。​ 获奖条件：​如果您的门票号码与预先设定的获胜号码匹配，您将立即赢得该奖品。​ 主要奖品：​主要奖品将通过直播抽奖产生。​ 6️⃣ 获胜者公告与奖品发放 🏆 公告方式：​获胜者将在直播中公布，我们也会直接联系您。​ 奖品发放：​奖品将根据活动指南，寄送至您注册的地址或安排线下领取。​ 🔔 为何选择参与 THE HOPES 竞赛？ ✅ 100% 公平透明：​所有抽奖均进行直播，公开透明。​ 🎁 精彩奖品：​从电子产品到奢侈品，我们精心挑选奖品！​ ⚡ 即时获奖与主要奖品：​每次竞赛提供多种获胜机会！​ 💡 **准备好参与了吗？ **立即购买您的活动门票，加入这场激动人心的竞赛吧！ 🎟️

为什么我会收到来自 THE HOPES 的通信？📩 您收到来自 THE HOPES 的通信是因为： ✔️ 您已注册帐户 - 注册时，您同意接收与我们的平台、促销和活动相关的重要更新和通知。 ✔️ 您购买了活动门票 (🎟️) - 如果您参加了我们的任何比赛、抽奖或现场抽奖，我们会发送有关您的门票状态、活动提醒和获奖者公告的更新。 ✔️ 您订阅了我们的时事通讯或促销活动 - 您可能已选择接收独家优惠、即将举行的活动详情和特别折扣。 ✔️ 重要的服务相关更新 - 我们可能会发送有关我们条款变更、即将举行的抽奖或安全更新的通知，以确保您随时了解最新情况。 🔔 想要管理您的偏好？ 您可以随时通过点击我们电子邮件中的取消订阅链接或联系我们的客户支持团队来调整您的通信设置。 📩 还有其他问题吗？请通过 [info@thehopes-online.com] 联系我们，我们很乐意为您提供帮助！💬✨

为了让您下次结账更快捷方便，App 会在您首次成功付款后自动保存您的付款信息。 ✅ 操作方式如下： 当您在 App 中使用有效的银行卡或支付方式完成首次付款后： 系统会自动将您的付款信息安全保存至您的账户。 保存的信息包括：卡类型（如 Visa / Mastercard）、卡号后四位与到期日。 下次结账时： 系统会自动显示您上次使用的付款方式。 您只需确认付款，无需重复输入卡片信息。 您可以随时管理或删除保存的付款方式